Terms and Conditions

Welcome to Zenzel

These terms and conditions outline the rules and regulations for the use of Zenzel’s Website, located at zenzel.me.
By accessing this website we assume you accept these terms and conditions. Avoid posting or distributing material that is defamatory, offensive, or unlawful. Use the website solely for its intended purpose and with proper authorization. Do not continue to use Zenzel if you do not agree to take all of the terms and conditions stated on this page.
Note : Users under 18 years of age may only use Hairepic with the involvement and consent of a parent or guardian.

By shopping or browsing on this Site, you:

Represent and warrant that you have read and understood these Terms and Conditions as well as the policies displayed on this Site; and
Agree to be bound by these Terms and Conditions and the policies (collectively referred to as “the Agreement”).

PLEASE DO NOT USE THIS SITE IF YOU DO NOT ACCEPT OR AGREE TO BE BOUND BY THIS AGREEMENT.

Order and Shipping Policies

General Shipping Terms

Orders are processed upon confirmation of payment.
Standard delivery times range between 5 to 7 working days, depending on the destination within South Africa.
Express delivery options, where available, can be selected during checkout and are subject to additional fees.

Limited Stock and Substitutions

Product availability is subject to stock levels.
If an item is out of stock, we may offer substitute items. We will contact you for confirmation before proceeding.

Delivery Conditions

Delivery times are estimates and may be influenced by factors such as courier delays or external events.
If a delivery delay occurs, we will notify you promptly.

Personalized Products

It is the customer’s responsibility to provide accurate details, including size, color, and design preferences, for personalized items.
Once customization has commenced, orders cannot be canceled. Refunds for processed personalized items will be limited to 50% of the order value.
Customers are required to ensure that their uploaded artwork complies with copyright and intellectual property laws.

Product Descriptions and Pricing

All product descriptions, specifications, and pricing are subject to change without prior notice.
Zenzel makes every effort to display product colors as accurately as possible, but variations may occur due to screen differences.

Intellectual Property

All trademarks, logos, images, and text on the Site are the intellectual property of Zenzel or its licensors.
You may only use content on this Site for personal shopping or informational purposes.
Unauthorized use of any material on the Site is strictly prohibited and constitutes a violation of intellectual property rights.

Disclaimers and Limitations of Liability

The Site and its contents are provided on an “as is” basis. Zenzel makes no warranties or representations regarding the accuracy, completeness, or reliability of information provided.
Zenzel shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or the products sold.

General Terms

Zenzel reserves the right to amend these Terms and Conditions at any time without prior notice. Continued use of the Site indicates your acceptance of the updated terms.
This Agreement is governed by the laws of the Republic of South Africa.

For any inquiries or clarifications, please contact our customer support team via support@zenzel.me.